The doctors are excellent..its getting past the receptionists who think they are doctors that is the hard bit usually, the exception being today when the receptionist was obliging..so thanks for that.Seen Dr E Williams who was excellent.
UPDATE: Not sure what has happened but it's not the place it once was. It is nothing to do with the doctors - they are excellent, but getting an urgent appointment is impossible if you work or have other commitments which mean you can't sit and wait from 8am. Reception staff also are pretty unhelpful now when they used to do everything in their power to squeeze you in. Have resorted to getting private GP appointments on two occasions now. There are many reasons why people cannot rock up and wait for 90 minutes to be seen, and the absence of urgent afternoon appointments is inflexible. I doubt much will be done - it's a busy surgery and I guess they can rest on their laurels to some extent. It's not working though. The paragraph below is my original post - see how it's changed:ORIGINAL POST: Have been registered here for years. First class surgery; have never been turned away when needing an urgent appointment and all the doctors and reception staff are kind, patient and understanding. You can't always see the doctor of your choice in an emergency but all are great so it doesn't matter. Moved house a few years ago and checked surgery's catchment area....would only consider houses that enabled me to stay with the practice.
Can't get an appointment
I saw Dr C Williams this morning and she was warm, understanding and the nicest doctor I have ever seen.
My partner is registered to this surgery and I had an appointment with Dr Thomas De Souza, and he was very friendly and helpful. I wish I could register in stead of being registered with a surgery called ALBANY SURGERY where I have been trying to get an appointment for the last 4 weeks. I need help and would like to register with you.
The Penylan Surgery is a UK Doctor based in Cardiff, Wales. The Penylan Surgery is located at 74 Pen-Y-Lan Rd, Cardiff CF23 5SY, UK.
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