Agents were at first friendly, until unavoidable delays (we had kept them fully informed as we were travelling a fair distance) meant they thought it was acceptable to dismiss our viewing in the space of 10 minutes after saying the delays were fine. If delays truly were problematic, they should have mentioned this rather than come across as excessively arrogant and rude to anyone who doesn't fit their Cinderella's shoe. Additionally they were entirely unresponsive following this and unwilling to reschedule, so clearly aren't actively interested in homing those who need it.After the amount of time, money and effort wasted due to their nature, I can assure that I'll never be interacting with Martin & Co again as well as warding off those seeking properties.Thankful to have missed this pitfall.
I had arranged a viewing for a flat in a different city to the one I currently live in. I had to travel an hour and a half via train. I missed my train by about 30 seconds, immediately text the agent that I was running half an hour late and was told it was no problem. Once I had gotten off the train I got on the bus to take me directly to the property. I text the agent letting them know I was about 10 minutes away and apologised for the delay. Again, I was told it was absolutely no problem and they were waiting for me at the property. I pulled my phone out of my pocket after 10 minutes as I was next to the property and noticed I had a text from the agent telling me that the viewing was cancelled due to me being late. The text was incredibly dismissive in tone and they refused to rebook my viewing for a later date due to me being late despite me constantly updating them and being told it's fine. I may have dodged a bullet. If the agent is so rude in regards to viewing I do not want to know how the agency itself will treat me.Edit: After reading through other reviews and responses from the company, it's clear that they're quick to deflect all blame onto the customer with sarcastic comments. Talk about professional.
The Team and Martin and Co in Cardiff are absolutely amazing. I wouldnt hesitate in recommending them.They are highly professional and just lovely people. They truely have their clients best interest at heart and demonstrate this with excellent communication, honesty, reliability and all within super quick time.I would not use anybody else.
Excellent and professional state agent. Friendly team, excellent customer services. Sometimes they are busy, but still everything is exact and deadline.Also, their landlord usually perfect and friendly people.Highly recommended this agency.
Having used another estate agent to manage my property, as a first time landlord it was a complete disaster, I was referred Martin and Co by a friend have to say what a breath of fresh air. Not like the other agent Martin and Co took the time to get to know me and what a wanted from my buy to let, my needs they put together a package and have delivered on everything they said. They made the entire process so easy and I am now looking at potentially buying another property to let. I cannot recommend these guys highly enough.
Martin & Co Cardiff Letting & Estate Agents is a UK Real Estate Agency based in Cardiff, Wales. Martin & Co Cardiff Letting & Estate Agents is located at 10, the globe center, Albany Rd, Cardiff CF24 3PE, UK.
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